Inchly
Inchly Support
Need help? Email justin@montgomeryappworks.com or support@montgomeryappworks.com. A real person reads every message, usually within 2 business days (Central Time).
Need support right now? In the US, call or text 988 (Suicide & Crisis Lifeline) or chat at 988lifeline.org. In an emergency, call 911. Outside the US, find a helpline at findahelpline.com. Inchly is not an emergency service.
Frequently asked questions
Do I need an account?
No. Inchly works right away with no sign-up. Your tasks, routines, and check-ins are saved on your device.
Why aren't my reminders showing up?
- Make sure notifications are allowed for Inchly in your phone's settings.
- iPhone: check that a Focus mode or Do Not Disturb isn't silencing Inchly. You can add Inchly as an allowed app.
- Android: some phones (Samsung, Xiaomi, OnePlus, and others) pause apps to save battery. Go to Settings > Apps > Inchly > Battery and choose Unrestricted or Not optimized. On Android 12+, allow Alarms & reminders.
- Web: browsers can't reliably send reminders when the tab is closed. For reminders you can count on, use the phone app.
How do I restore Inchly Plus on a new phone?
Open the Plus screen or Settings and tap Restore purchases. Use the same Apple ID or Google account you bought with.
How do I cancel my subscription?
- iPhone/iPad: Settings > [your name] > Subscriptions > Inchly > Cancel Subscription.
- Android: Google Play > Profile > Payments & subscriptions > Subscriptions > Inchly > Cancel.
Deleting the app does not cancel a subscription. To avoid being charged, cancel at least 24 hours before your trial or renewal date. You keep Plus until the end of the period you paid for.
Can I get a refund?
Apple and Google process all payments, so they handle refunds. Request one at reportaproblem.apple.com (Apple) or through Google Play's refund page.
Will I lose my data if I delete the app?
Yes. Inchly v1 doesn't have cloud backup, so your data lives only on your device. Use Settings > Export to save a copy first. Your Plus purchase isn't lost: just tap Restore purchases.
What happens to the text I type into "Break it down"?
Only that task text is sent to our server and to OpenAI, our AI provider, to create your steps, with no name or account attached. We don't store it or use it for ads. OpenAI doesn't use it to train its models, and may keep it for up to 30 days for abuse monitoring. Details are in the Privacy Policy.
The AI breakdown isn't working.
Check your internet connection. If the AI is unavailable, Inchly offers a manual step template, so you can still break the task down yourself and start a focus session.
Is Inchly a medical app?
No. Inchly is a personal organization and focus tool. It isn't medical advice or a medical device, and it isn't a substitute for professional care. Please talk with a qualified health professional about your health.
How do I delete all my data?
Go to Settings > Delete all data. To ask about purchase records, email us with the anonymous ID shown in Settings > About.
Contact
Montgomery Appworks LLC · Oklahoma, USA
justin@montgomeryappworks.com · support@montgomeryappworks.com · montgomeryappworks.com